People are
the answer.
the answer.
Some may rush to automated solutions, but real care is a people thing.
People like people.
Some may rush to automated solutions, but real care is a people thing.
As tech improves, people prefer to interact with a real person more.
%
in the US agree.1
%
in the UK agree.
Source: 1 PwC Future of Customer Experience Survey.
Source: 1 PwC Future of Customer Experience Survey.
Feel the difference
people make:
people make:
Optimism
Gratitude
Empathy
Connections
Care
Artificial is not intelligent.
When surveyed, customers said they prefer to chat with:
%
a real person
Source: 1 PwC Future of Customer Experience Survey.
%
an artificial “intelligent” chatbot
What people hate most about bad customer service:
%
can't speak to a real person on the phone.
Source: 1 PwC Future of Customer Experience Survey.
To feel, get real..
Listen to customers.
Automated solutions cause frustration and lack emotion and empathy.
94%
of people had experienced
frustration in an automated
voice experience.11
frustration in an automated
voice experience.11
74%
Source: 1 Harris Poll.
were frustrated having to
repeat themselves2
repeat themselves2
Listen to customers.
These are the core values of Parnassus Solution. Here is a book we think you might like.
94%
of people had experienced
frustration in an automated
voice experience.1
frustration in an automated
voice experience.1
were frustrated having to
repeat themselves.1
repeat themselves.1
74%
Source: 2Forbes
Learning, Sharing
& Giving Back.
& Giving Back.
These are the core values of Parnassus Solution. Here is a book we think you might like.
Team Human
Douglas Rushkoff
Outlining how we can achieve our greatest aspirations when we work together, Team Human reminds us of the power of human connections.